Wegagen Agent Banking
Wegagen Bank HelloCash Mobile and Agent Banking service at selected Wegagen Branches and agents in Addis Ababa and Regional cities & towns. The agents are individuals who run their own legal business and recruited by the Bank as per NBE directive No FIS/01/2012.
What is HelloCash Wegagen Mobile and Agent Banking?
HelloCash Mobile and Agent Banking services provided by Wegagen is one of the modern basic banking services. The Bank aims to address the problem of low financial inclusion and facilitate local money transfer, payment, cash deposit and cash withdrawal; and provide access to financial services through an extensive branch and agent network at anytime anywhere to anyone who resides in Ethiopia through a mobile phone without the need to go to bank branches. The strategic purpose of Wegagen’s HelloCash Mobile and Agent Banking service is to reach out banking service to its existing and potential customers who reside in areas where the Bank’s branch does not exist.
How to get started with HelloCash?
To get HelloCash Wegagen mobile and agent banking service, you need to register at any nearby Wegagen Bank branch or Wegagen Agent. Here is what you should do to register:
Present your ID and any
mobile apparatus to the Wegagen Bank HelloCash agent or the Bank’s Branch;
Activate the wallet account
and choose your language and secret PIN
Deposit a minimum of Birr 25
into your HelloCash mobile account at the Branch or agent
Access the HelloCash menu
by calling *819# on your mobile phone
Then you will receive a congratulatory
text and voice message to confirm that you have opened Wegagen HelloCash account.
Access the HelloCash menu
by calling *819# on your mobile phone; and
Choose the transaction you want
to make from the available menu and enter your PIN to confirm
Benefits of using Wegagen HelloCash
You can send money anytime to anyone who resides in Ethiopia and has access to mobile telephone service. If the recipient does not have Wegagen HelloCash account, he can just visit any nearby Wegagen agent or Wegagen Branch and collect the cash.
Save Money/Cash-in Transaction
You can save money to your account anytime from anywhere at Wegagen Bank Branch and Wegagen agent premises and there is no fee for saving money.
Save or deposit Money / Withdraw cash
You can save money at anytime, anywhere at Wegagen Bank Branch and Wegagen agent. There is no fee for saving money at branch. You can withdraw cash from your wallet account anytime anywhere from any Wegagen Branch or agent.
Buy mobile airtime
You can buy mobile airtime for yourself and other persons anytime anywhere just using your mobile.
Transfer to and from your regular
bank account and HelloCash (wallet account) The new core banking system allows linking your regular bank account with your HelloCash account. Thus, you can transfer cash from your normal bank account to Hellocash account and vice versa as you wish. This gives you the convenience to access your money at anytime.
Flexibility to withdraw cash at any outlet
(ATM, Agent or branch) Wegagen Hellocash outlets give you the extra comfort and convenience to access your money 24 hours and seven days.
HelloCash is provided at any Wegagen agent and Bank Branch. Please visit our agents and Bank branches or call at *8919# and press “0”. Then, our help desk officers would direct you to your nearest agents or branches.
In order to be able to use HelloCash service, you need a valid ID and a mobile phone and open HelloCash account.
No, you need not to have a bank account. A separate HelloCash account would be created for you when you register at our HelloCash agent or Bank Branch.
The PIN is used to protect the security of your account. Keep your PIN secret and never share it to anyone.
Do not worry; your account is protected by the PIN. But in case of such circumstances, please call at *8919# and press “0” immediately and ask our customer support unit for help.
You can send money to anyone who resides in Ethiopia and have access to mobile telephone service. The receiver can collect the money at any Wegagen HelloCash agent or Branch.
No, you cannot. You need to open Hellocash account to be able to use the service. You can easily open an account at any nearby Wegagen Branch or agent within a few minutes.
Yes, it is as safe as you have deposited at our Bank Branches. The agents are legally contracted by our Bank to give the service as per the directive of the National Bank of Ethiopia.