








Where is Wegagen Bank’s Corporate Address?
Ras Mekonnen Street, Wegagen Tower, In front of Addis Abeba Stadium
Tel. +251 11 878 7919/21,
P.O.Box 1018 Addis Abeba, Ethiopia
Email:info@wegagen.com
Website: www.wegagen.com
What are the Bank’s hours of operation?
Currently it is serving from Monday to Friday (8:00 am-7:00 pm) and Saturdays(8:00am-6:00 pm) including lunch hours.
Can I access my Wegagen account at any branch if I open account at one Branch?
Yes, you can access and manage your account at any branch once you become a customer of Wegagen Bank.
How do I order checks?
You can order checks by applying online thorough internet banking, mobile banking or by physically going to the branch where youmaintain your account.
Frequently Asked Questions on ATM Card
What can I do with my ATM Card?
You can withdraw cash, transfer money to another card holder or account within the Bank, purchase goods and services using your card at merchants that accept ATM cards and view your account balance.
Where do I apply for ATM debit Card?
You can apply atthe Branch where you maintain your account.
I’m a tourist. Can I withdraw cash from Wegagen ATM using VISA and Master Cards?
Yes, you can withdraw cash from our ATMs in Birr by using VisaandMaster Card.
Is internet banking secure?
Yes, Industry standard security measures have been put in place to ensure that user’ privacy and security is protected.
Frequently Asked Questions on Money Transfer Service
With which international money transfer companies does Wegagen Bank work with?
Currently Wegagen Bank offers fast and dependable remittance service by working with 13 international money transfer companies, includingDahabshiil, KAAH Express, Amal-Express, Western Union, Ria ,MoneyGram, Tawakal, Express,X-Press Money,Fast Pay,Osob,Trans- Fast,Olympic Express and I-Cash.
What information /documents are required to receive remittance at Wegagen Bank?
A valid ID, passportordriver’s license The money transfer reference code Receiver’s details including:
How fast can I collect the money sent to me through money transfer?
You can receive your money within five minutesunless the sender notifies you otherwise.
can I receive the money sent on behalf of my relative who may not be able to collect it for different reasons?
No, you cannot. This is only possible if the sender changes the details into your name.
Doall Wegagen Bank Branches offer the money transfer service?
Yes, the service is available from Monday to Friday (8:00am-7:0pm) and Saturdays (8:00am-6:00pm)
What is the withdrawal limit onmy ATM Card per day?
You may withdraw up to Birr 5,000from your available account balance at our ATMs per day. But foreigners can use cash advance serviceat our Branches to withdraw any amount they would like. For card purchases, there is nolimit.
Can I withdraw Cash from other Bank ATMs using Wegagen Agar Visa debit Card?
You can withdraw cash from other Bank ATMs using our Agar Visa Card. But you will be charged 50 cents per Birr 100 when you withdraw cash from ATMs other than our Bank.
What other international payment cards can I use at Wegagen ATMs?
You can use VISA and Master Card to withdraw cash at our ATMs.
What do I do if I forget my pin for the Agar VISA ATM debit Card?
If you forget yourAgar Visa Debit Card PIN, please call our help desk 0922 724982and 011878 7648.Then, we stop the card and you will be given a replacement card from the branch where you initially open account.
What should I do if my debit card is lost or stolen?
Please call 0922 724982 and 011878 7648right away and report to our help desk. We will stop your card and issue a replacement for you. When the card gets ready, you will collect it from the Branch where you have initially opened account.
Is there a fee for requesting a replacement ATM debit card?
The Bank will replace a damaged orlost ATM debit card, but charges you Birr 25.
Frequently Asked Questions on Money Transfer Service
What are the benefits of internet banking?
Internet banking allowscustomers the convenience to access and manage their account securely twenty four hours a day, seven days a week using personal computer, Smartphone or tablet.

